Katu Vellies Online Shop since 2015. Any Questions? Visit our FAQ page, email info@katuvellies.com or phone 067 042 5165

Frequently Asked Questions

How do I buy your vellies online?

Where else can I buy your vellies?

Currently we are only selling online. We have shipped over 3000 pairs of vellies in the last 3 years throughout South Africa. We are talking to independent re-sellers to stock our products. Have a shop? Let us know: info@katuvellies.com

More re-sellers will be added soon.

 

Who is your Courier?

We use Fastway couriers. They have a fantastic door-to-door service. You should get your package within 3 to 5 working days.

Visit http://www.fastway.co.za/ to track your order.

 

Can I track my order?

Yes. When your order is packed we send you a fulfillment confirmation e-mail. This email has your tracking number on it. Please note the tracking number only goes LIVE (will start working) when the courier's driver scans the package at our warehouse.

 

How do I pay for my order?

You can pay on this site with a Debit or Credit Card (Visa or Mastercard). We use Payfast to process the payment. They are SA's number one online payment process portal. Your personal details are secure. All the big online shops use Payfast. More info: https://www.payfast.co.za/what-is-payfast/

 

We also accept bank deposits into our bank account. Add items to your cart and select the best option for you when you checkout. You will receive an invoice with our bank details if you select the bank deposit option. Send your proof of payment to info@katuvellies.com

How do I know my size?

We work with standard UK sizes. Take your standard UK size and order accordingly.

 

What happens if my vellies don't fit?

If you need a different size, we will gladly exchange the vellies for you within 7 days from purchase.

Send us an email regarding the exchange. Send us the vellies back via Postnet or a courier service. 

Once we receive your vellies we will send you another pair.

We will not exchange vellies if they were worn or after 7 days from purchase date.

 

How can I contact you?

If you would like to know anything we are more than eager to help you!

Email: info@katuvellies.com

Phone Number: 067 042 5165

 
Shoe Sizing Chart

Please note:  We can tell you how to measure your feet to get the right size, but not how the shoe will fit. We cannot guarantee the fit. We will exchange the vellies for another size if they don't fit, but courier costs will be for your account. 

 

Vellies Sizes